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Median

Resolve customer issues with one-click screen share

Sold out

It’s hard to solve customer issues when your only option is to recite instructions on a Zoom call. (“It's the big green button on the bottom left. No, sir, that is a small red button on the top right.”)

To efficiently guide customers towards the right solution, you need to understand what’s wrong—but first you'll have to teach them how to share their screen.

Luckily, there’s a tool that lets you easily join a customers’ session, place your mouse on their screen, and actually solve the problem.

Make way for Median.

TL;DR

too long didn't read
Integrate screen share to any website, app, portal, as well as popular chat tools
Alternative to: Upscope
Reduce ticket time and provide faster customer support

At-a-glance

Overview

Median makes it easy to resolve customer issues by integrating one-click screen share features in your app, website, or portal.

With Median, you can provide quality customer support to non-tech-savvy customers with a one-click screen share.

Just place the code on your website and Median will work on your users’ browsers, across every device and operating system—no downloads, installations, or plugins required!

Customers can ask for help and support agents can join their session to see exactly what they’re experiencing.

Median integration

Median allows you to see what your customers see, all without any downloads, invites, or installs.

You can access Median’s built-in dashboard to view your site's users and visitors in real-time.

Once you’ve joined a session, you’ll find a pixel-perfect representation of what your customers see and how they are interacting with your website in real-time.

Median also censors credit card numbers, passwords, and other sensitive information to keep your customers’ information safe and secure.

One-click screen share

Using the one-click screen share, you’ll get a pixel-perfect representation of what your customers see on your site in real time.

Median's⁠ interactive screen sharing features encourage interactive collaboration between users and support agents.

You’ll be able to put your mouse on the customer’s screen and help them navigate any webpage.

You can even draw on the page and highlight key features to let customers know the right buttons or links that they should click.

Best of all, you can request permission and take complete control over a user's browser session to click and type on their screen.

Educational screen share

Draw on the page and show customers how to resolve their issues with ease.

Because Median allows you to quickly understand and solve user issues, you’ll be able to reduce repeat tickets by teaching customers how to use your product.

You can integrate Median with other chat tools like Intercom, Drift, LiveChat, and tawk.to, to offer better customer support across channels.

And if you run an ecommerce store, you can also help customers add products to their cart and offer assistance during check out.

For seamless onboarding, you can even teach first-time customers how to navigate and troubleshoot FAQs.

Screen share in chat tool

Median lets you add screen share to your chat tool, so you can decrease support time and improve customer support across channels.

Helping customers use your site shouldn’t feel like you’re playing charades over the phone. ("This version of the game is called 'Frustration'.“)

Median lets you see your customer’s screen, draw on the page, and take complete control over their browser session, so you can literally point them in the right direction.

Resolve customer issues in real time.

Get lifetime access to Median today!

FounderFounder
Spencer Scott
President

Updates from Median

March 16, 2022

Posted Feb 9, 2023

March 16, 2022

Posted Feb 9, 2023

March 16, 2022

Posted Feb 9, 2023

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Questions
Reviews

Questions & Reviews

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Showing 5 of 91 questions

Q: Hi Spencer, is there any update on when the Gist integration may be live?

I saw it has been in "Under Consideration" for quite some time now. Unfortunately will probably have to refund if there is no deadline for it as it is what we use. Thanks

KarateKidPLUSJul 7, 2022
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Founder Team
Spencer_Median

Spencer_Median

May 14, 2024

A: Hey Karate Kid, I am just now seeing this. We are working add to add all the integrations on the list. In the last 30 days we have add Zendesk, Crisp, Dixa, and JivoChat.

We have also spoke with the ChatHQ team and the MyAlice team who are preparing APIs for us.

Unfortunately I can not give you and ETA on Gist and understand if you need to refund. With that said, I promise we will build it. Please be patient.

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Q: Hi.

I missed this.

I did not get the mail that the deal will be ending soon..Or i missed the mail.

Please come back :)

110816870748748331455Jul 7, 2022
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Q: If only it could do this on a tab without the js installed inside the website in that tab!

What about a Chrome extension? Surely this would work for other tabs?????

I would buy this in a heartbeat if it could.

wiredafricanPLUSMay 12, 2022
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Founder Team
Spencer_Median

Spencer_Median

May 14, 2024

A: Yes, if we built a chrome extension then Median would work across all the tabs. The issue is, you would be able to see everything someone is doing on any website without asking for permission (assuming they have the extension installed).

That is a bit too invasive for us at the moment, but we have been thinking about it.

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Q: Does this work with Hubspot?

AshHelpsMay 12, 2022
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Founder Team
Spencer_Median

Spencer_Median

May 14, 2024

A: Not at the moment, but we use Hubspot internally and are working on fixing that issue.

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Q: Little confused how this works.

Does the customer have to add this to there website or does it connect automatically during a chat session from my website?

royeMay 15, 2022
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Founder Team
Spencer_Median

Spencer_Median

May 14, 2024

A: Roye, Median is screen share for only your assets. Meaning screen share will only work where the Median code is installed. So you will not be able to see other sites or the desktop.

Does that make sense?

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